Shipping and Refund Policy

Due to hygiene reasons, all bits purchased on the website are final sale and are not eligible for refund, exchange or return.

If you have questions about this policy, please contact us on 202-774-3990.

We are not responsible for any packages that are lost in the mail. If you would like to insure your package their is an additional charge for that. Please call us at the above number prior to placing your order if you would like to add insurance. Once packages leave the building you receive a confirmation email via text or email (or both) and then it is the carriers responsibility to deliver the package to you. In the event your package is not delivered, please contact the carrier and provide them with your tracking number.